We collect non-personal information which mainly consists of technical and aggregated usage information, such as ‘click’ activity on the Services, session and scrolls, non-identifying information regarding the device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.
We collect the Personal Information such as contact details; e-mail address, phone number, billing details; name, physical billing address, payment method and transaction details, details regarding a browsing or usage session (IP address, Geo-location and/or device unique identifier), details regarding connected third party accounts such as the e-mail or username for a connected PayPal and any other Personal Information provided to us through the access to and/or use of the Services. For the avoidance of doubt, any Non-personal Information that is connected or linked to Personal Information (for example, in order to improve the Services we offer) is deemed and treated by us as Personal Information.
We may use the Personal Information provided by you to allow you to interact with us on our sites such as Product Purchase and Community, provide you the Paid Services you purchase with us, send you the payment information and methods, keep track on troubleshoot progress you request, and improve our website to have the effective content for you and well-displayed for your device.
In general, we will retain your personal data as long as it is needed for the services and support. Personal Information may also be contained in backup files which we keep for information security purposes and regularly delete when the backup period is over. We will keep your Personal Information as long as you are holding active status with us, or until you ask us to stop and erase it.
You’re entitled to be informed that your Personal Information will be collected by us as explained above. You can ask for your Personal Information, support conversation, community posts and comments, to be exported for your use, and to permanently remove from our company.